Madman Technical Assistance and Support

We aim to support our products from the first models released, whether you are the original owner or not, all the way to the current models. We will continue with 1-on-1 support of a problem until a solution is found. This may take some time but a good understanding of the fault is critical for for a speedy resolution.

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SERVICES

Our Support

General Support Commitment

The system is not overly complicated or intricate to install, however if you choose to purchase a DIY kit, it means that you accept that you will Do-It-Yourself. We cannot offer detailed or step-by-step installation support on the phone, via Email or on Whatsapp. If you do not understand the fundamentals of the system we suggest taking the kit to an installer for a safe, problem-free installation. We will be happy to help your installer.
We are happy to support with fault finding or strange behavior, post installation, but watching the videos and reading the manual is key to a successful installation.

Unit Repairs

Our units carry a 1 year warranty, but we will attempt to repair a unit regardless of age. Sometimes we are able to shi replacement parts such as a keypad, display button or conector to you, thus saving costs. As a last resort we would need to get the unit back to the factory for full assessment.

Firmware Upgrades

Some units can be flash upgraded with newer firmware. This may be a bug fix or improvement, but it is most often a feature upgrade. The EMS3 can be flashed by the user or by an approved agent. Current firmware is available in the Firmware Upgrade Section.

Component Replacement

Even if you bought a prepacked kit, You will never find yourself unable to find a replacement part. We stock all the smaller parts of the kit and can supply whatever is required to get your system up and running again. Contact us with your requirements.

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