Madman Technical Assistance and Support

We aim to support our products from the first models released, whether you are the original owner or not, all the way to the current models. We will continue with 1-on-1 support of a problem until a solution is found. This may take some time but a good understanding of the fault is critical for for a speedy resolution.


Our Support

General Support Commitment

The system is not overly complicated or intricate to install, however if you choose to purchase a DIY kit, it means that you accept that you will Do-It-Yourself. We cannot offer detailed or step-by-step installation support on the phone, via Email or on Whatsapp. If you do not understand the fundamentals of the system we suggest taking the kit to an installer for a safe, problem-free installation. We will be happy to help your installer.
We are happy to support with fault finding or strange behavior, post installation, but watching the videos and reading the manual is key to a successful installation.

Unit Repairs

Our units carry a 1 year warranty, but we will attempt to repair a unit regardless of age. Sometimes we are able to shi replacement parts such as a keypad,  display button or conector to you, thus saving costs. As a last resort we would need to get the unit back to the factory for full assessment.

Firmware Upgrades

Some units can be flash upgraded with newer firmware. This may be a bug fix or improvement, but it is most often a feature upgrade. The EMS3 can be flashed by the user or by an approved agent. Current firmware is available in the Firmware Upgrade Section.

Component Replacement

Even if you bought a prepacked kit, You will never find yourself unable to find a replacement part. We stock all the smaller parts of the kit and can supply whatever is required to get your system up and running again. Contact us with your requirements.


MONO-Meter Downloads

Madman Mono Meter

MONO-Meter Manual

MONO-Meter Manual


CLD3 Downloads

Madman CLD3 Kit


CLD2 Downloads (Discontinued)

Madman CLD2 unit


EMS1 and EMS2 Downloads (Discontinued)

These products are discontinued, but still supported where possible


What People Are Saying

Logal Guide 10 reviews

 2 months ago

Excellent product. Fantastic service.
Francois Moller

Local Guide · 26 reviews
a year ago
Friendly people best service!
Corno Els

Local Guide · 128 reviews

 2 weeks ago

Excellent products
Jose Marques

I REALLY APPRECIATE your work and amazing support!! I am really looking forward to getting this installed.
... Cheers!

A Lifelong customer,

Doug Morrison

Send Us Your Technical Questions

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SALES: Edenvale, Johannesburg, South Africa

Factory: Muldersdrift Johannesburg, South Africa


M-F: 8am - 4pm
S-S: Closed WhatsApp Only

Call Us

+27 (0) 82 573 1866 (Sales)

Tech Support