Madman Technical Assistance and Support
We aim to support our products from the first models released, whether you are the original owner or not, all the way to the current models. We will continue with 1-on-1 support of a problem until a solution is found. This may take some time but a good understanding of the fault is critical for for a speedy resolution.
SERVICES
Our Support
Unit Repairs
Our units carry a 1 year warranty, but we will attempt to repair a unit regardless of age. Sometimes we are able to shi replacement parts such as a keypad, display button or conector to you, thus saving costs. As a last resort we would need to get the unit back to the factory for full assessment.
Firmware Upgrades
Some units can be flash upgraded with newer firmware. This may be a bug fix or improvement, but it is most often a feature upgrade. The EMS3 can be flashed by the user or by an approved agent. Current firmware is available in the Firmware Upgrade Section.
Component Replacement
Even if you bought prepacked kit, You will never find yourself unable to find a replacement part. We stock all the smaller parts of the kit and can supply whatever is required to get your system up and running again. Contact us with your requirements.
Approach
EMS3 Related Downloads
EMS3 DIP Switches Video
Approach
CLD2 Downloads
Approach
EMS1 and EMS2 Downloads
These products are discontinued, but still supported where possible
Approach
General
TESTIMONIALS
What People Are Saying
2 months ago
a year ago 2 weeks ago
I REALLY APPRECIATE your work and amazing support!! I am really looking forward to getting this installed.
... Cheers!
A Lifelong customer,
--Doug
Send Us Your Technical Questions
(No quote requests or sales enquiries)
We're Always Keen to Help
Office
SALES: Edenvale, Johannesburg, South Africa
Factory: Muldersdrift Johannesburg, South Africa
Hours
M-F: 8am - 4pm
S-S: Closed WhatsApp Only